1. General Return Policy

1.1. Eligibility for Returns
Items are eligible for return if they meet the following criteria:

• The return request is initiated within [3] days of receiving the product.
• The item is in its original condition, unused, unwashed, and with all tags and packaging intact.
• The item is not listed as a non-returnable item (see Section 1.2).

1.2. Non-Returnable Items
The following items are not eligible for return:

• Perishable goods (e.g., food, flowers, or plants)
• Intimate or sanitary goods (e.g., undergarments, swimwear)
• Customized or personalized products
• Items marked as “Final Sale”

1.3. Return Process
To initiate a return, please:

• Contact our customer support team via [email/contact form/phone].
• Provide your order number and a brief description of the issue.
• Follow the instructions provided by our team to ship the item back to us.

2. Refund Policy

2.1. Refund Eligibility
Refunds will be issued under the following conditions:

• The returned item is received and inspected by our team.
• The return complies with our return policy.

2.2. Refund Method
Refunds will be processed to the original payment method used during purchase. Alternatively, store credit may be issued upon request.

2.3. Refund Timeline
Once the returned item is received and inspected, refunds will be processed within [7] business days. Depending on your payment provider, the refunded amount may take additional time to appear in your account.

3. Exchange Policy

3.1. Items eligible for return may also be exchanged for a different size, color, or model, subject to availability. 3.2. Please specify your preference for an exchange when initiating the return process.

4. Damaged or Defective Items

4.1. If you receive a damaged or defective item, please contact us within [X] days of receiving the product. 4.2. Provide photographic evidence and a detailed description of the issue. We will either:

• Replace the item at no additional cost, or
• Offer a full refund.

5. Shipping Costs

5.1. Return Shipping Costs

• Customers are responsible for return shipping costs unless the return is due to a damaged, defective, or incorrect item.
• We recommend using a trackable shipping method to ensure safe delivery.

5.2. Refund of Shipping Charges
Original shipping charges are non-refundable unless the return is due to a damaged, defective, or incorrect item.